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United Airlines brings back free snacks to Economy

December 10, 2015 By bernard.montrel@gmail.com

CHICAGO, Dec. 9, 2015 /PRNewswire/ — United Airlines continues to uplift the in-flight experience, feeding customers’ appetites for complimentary choices by offering free snacks in United Economy on thousands of daily flights within North America and Latin America beginning in February 2016.
The free snacks come as United continues preparations to bring illycaffe’s signature scuro dark roast coffee to United Club locations at the airline’s mainland U.S. hubs beginning this month and to flights worldwide next summer.
Morning to Evening Snacks
Customers on flights departing before 9:45 a.m. will receive a morning stroopwafel – a Dutch, caramel-filled waffle that pairs perfectly with coffee or tea, as shown on UnitedAirtime.com.
Flights departing after 9:45 a.m. will offer packaged savory snacks, such as an Asian-style snack mix of rice crackers, sesame sticks and wasabi peas or a zesty-ranch mix of mini pretzel sticks, Cajun corn sticks and ranch soy nuts.
“We’re refocusing on the big and little things that we know matter to our customers and shape how they feel about their travel experience,” said Jimmy Samartzis, United’s vice president of food services and United Clubs. “We’re bringing back complimentary snacks that are a nod to our global presence. They also add that extra level of service our employees will be proud to deliver and will make a big difference for our customers.”
Passengers will continue to enjoy United’s Choice Menu items for purchase on flights that offer these options today. United joined with The Trotter Project this year, as the airline designed new chef-inspired, fresh Choice Menu options.
Additionally, this month United expanded the availability of complimentary meals and free beer and wine to more Latin America flights, and in June, the airline significantly upgraded economy-cabin food and beverage service on long-haul international flights, with multi-course meals; complimentary beer, house wine and bottled water; and an option to purchase premium snacks.
PR Newswire

Filed Under: News Tagged With: Economy, Free Snacks, United Airlines, Y

Muslim woman forced off United Airlines flight

November 26, 2015 By bernard.montrel@gmail.com

After passing through regular security checks at Newark Liberty International Airport on her way to a holiday in Istanbul, Kameelah Rasheed was called for further questioning by customs officers.
She was later allowed on the United Airlines flight, but eventually forced to leave the aircraft ahead of takeoff to be interrogated by an FBI agent.
The 30-year-old Muslim American told Al Jazeera on Wednesday that the two-and-a-half-hour ordeal a day earlier has left her traumatised and unable to consider flying any more.
“It was an attempt to humiliate and ostracise me,” she said.
“I think this happened because I’m Muslim, because I’m travelling to Istanbul, because they have power with no checks and balances, because security means violating people’s rights, because there’s a general lack [of understanding of] what safety means, because people don’t understand basic geopolitical situations.”
Al Jazeera has contacted the Port Authority of New York and New Jersey, which operates Newark Liberty airport, for comment.
Rasheed is one of a number of Muslims in the US, or people perceived to be Muslim, who say they have been on the receiving end of profiling since the attacks in Paris on November 13, which were claimed by the Islamic State of Iraq and the Levant (ISIL) group.
Rasheed said that she was the only passenger of about 200 who was asked to leave the flight on Tuesday, as the customs officers confiscated her passport and phone.
“I was the only visibly Muslim person,” said the New York resident, who wears a headscarf.
Rasheed, an artist, educator, Stanford University graduate, Fulbright scholar and contributing editor at The New Inquiry, added that while the airline had booked another ticket for her, she was scared of being targeted again on her onward journey and chose not to travel.
“I don’t think there is a resurgence of Islamophobia after the Paris attacks. I think it never went away. It’s becoming more legitimised.
“Right after 9/11, you could do it [commit hate crimes towards Muslims] for a couple of years and no one would blame you… And now after Paris, it’s like, ‘look at what they did, I can treat them how I want’. We didn’t make any progress.”
The customs officers asked her several of the same questions repeatedly, she said, including: “Why are you flying? Where are you going in Istanbul? How can you afford to go on holiday? How much was the ticket price?”
“The questions were circular and nonsensical,” she said. “I wasn’t going to the border with Syria. I was going to the tourist locations, to see the Hagia Sophia and take a ferry across the Bosphorus.”
Rasheed was accused of having booked a one-way ticket, even after showing evidence of return flight tickets to the officers on her phone.
“I honestly feel very traumatised and shaken. I don’t feel comfortable flying at all,” she said. “I’m still very angry and hurt, but I have to temper that with not having expectations for being treated better. I shouldn’t expect any better. This is the militarised state that we have decided to live in.
“These are the consequences of me being Muslim and black and American – everything at the moment is organised around me being checked. This is what it is.”
She added that she has been stopped for extra security several times before.
“It’s frustrating to me that I can’t fly like a normal human being,” she said.
“My mum was saying to tie my scarf another way. I can’t be out in the world like other people without having to rearrange my entire life because someone else fears me for something I had nothing to do with?”
Rising Islamophobia
Last Tuesday, Spirit Airlines removed four passengers, reportedly of Middle Eastern descent, from a flight out of Baltimore-Washington International Thurgood Airport after a witness reported suspicious activity. Details of the “suspicious activity” emerged later; the Middle Eastern passenger had reportedly been watching a news report on the phone.
Last Wednesday, US citizens from Philadelphia Maher Khalil and Anas Ayyad were asked to step aside before boarding a Southwest flight at Chicago Midway airport. A fellow passenger had heard them speaking Arabic and complained to staff of being afraid to fly on the same aircraft. They were questioned by police.
Also last Wednesday, six Muslim passengers were removed from a second Southwest flight – also travelling from Chicago, reportedly because of a dispute over a seating arrangement.
“We’re witnessing an increase in these kinds of reports,” Ibrahim Hooper, spokesman for the Council on American Relations (CAIR), told Al Jazeera. “It’s part of an overall rise in anti-Muslim sentiment following the Paris attacks.
“We’re getting a lot of reports from individuals who say they are fearful of travelling. Some Muslims are even concerned about leaving their homes.”
A report released by CAIR on Tuesday listed alleged hate crimes towards members of the US’ Muslim minority since November 13 – or those perceived to be Muslim. It cited at least 12 instances of intimidation, threats and violence against places of worship, and six examples of violence against individuals – including shots fired into a couple’s home, and an assault on a pregnant woman.
“Our nation’s leaders need to speak out against this type of anti-Muslim hate. The American Muslim community is a small minority and we by ourselves, we can’t push back against the tide of anti-Muslim sentiment,” said Hooper.
“What we’re seeing is the end result of the mainstreaming of Islamophobia by leading public officials, such as Ben Carson and Donald Trump. They have given some form of legitimacy to those who would carry out anti-Muslim attacks or profiling.
“It has taken us back almost to the dark ages of the 1930s.”
He added that, unlike former US President George W Bush, the country’s current leader Barack Obama has never publicly visited a US mosque, a move that would give some reassurance to the community that it is protected against such attacks.
“We always anticipated a rise in anti-Muslim rhetoric in the presidential campaign,” he said. “Where from here? I don’t think Islamophobia is going to go down. It’s going to go up.”
Al Jazeera

Filed Under: News Tagged With: CBP, DHS, FBI, Islamophobia, Muslim, United Airlines

United Airlines better with out Jeff Smisek?

November 25, 2015 By bernard.montrel@gmail.com

Nov. 24–Former United Airlines CEO Jeff Smisek was that guy who stands in the aisle during boarding, blocking others from going anywhere because he has more unchecked baggage with him than he can manage.
As appalling as it is that he’s apparently getting at least $8.4 million in severance pay, the real shame may prove to be that no one got Smisek to sit down sooner.
It’s too soon to make sweeping assessments about where United is headed, and it may reflect how poor things have been, but there are indeed promising signs.
United might actually be becoming nimbler and nicer since Smisek bailed abruptly around Labor Day amid federal and internal investigations into dealings with the New York and New Jersey Port Authority.
A very big eye opener came late Friday. The airline reached an agreement in principle on a contract extension with the Air Line Pilots Association, which reps its 12,000 pilots, more than a year ahead of schedule and after fewer than 30 days of negotiation.
Details aren’t yet public, and the deal still must be formally approved by the union. But in its loveless five-year marriage with Continental, which Smisek helped arrange, United has been hard-pressed to do anything early.
Not labor deals. Not arrivals. Not departures.
There have been few rhapsodies, but plenty of the blues.
The airline’s performance, employee morale and customer satisfaction all deteriorated amid deep cuts and contentious labor stances, despite Smisek’s insistence in videos shown onboard that all was hunky-dory.
United has come to realize that even the coffee, which was noticeably downgraded in quality to save a little during Smisek’s reign, required an upgrade. Last week, it said it’s switching to Italy’s Illy brand.
That United comes across as determined to finish 2015 at least trying to sow seeds of optimism is all the more remarkable — and unflattering to Smisek, who nonetheless stands to more than double his exit payout should the company hit certain performance benchmarks — because airline leadership has had to vamp.
Smisek’s sudden, unscheduled departure came in the wake of the airline scheduling money-losing flights seemingly intended to curry favor with a former Port Authority chairman.
So Smisek wasn’t completely uninterested in customer satisfaction. But if you weren’t that one customer, tough.
Oscar Munoz, a railroad executive and member of the United board that sanctioned the way Smisek ran things in part because the airline realized record profits as the quality cratered, was quickly named Smisek’s successor.
“I certainly could have been more aware of some of this,” Munoz said, allowing that United’s growing market cap and improved financial viability may have blinded him and others to what was happening at the operations level.
The son of a union meat cutter, Munoz spoke of how dignity and respect go a long way when dealing with organized labor and how improving the customer experience would pay off in the end.
But as he acknowledged the overdue need to win back trust and pledged to reunite United, he suffered a heart attack.
The airline’s flat-footed response to the new crisis did little to inspire confidence even when it finally named Bret Hart, its chief counsel, temporary CEO until Munoz’s expected return early next year.
Changes both in attitude and operations already seem to be kicking in, however.
In October, United racked up its best on-time performance in recent years, a 10 percent improvement from October 2014. Also, the airline announced a tentative agreement with Teamsters-represented technicians.
Meanwhile, although Smisek never got the 24,000 United and Continental flight attendants under a joint contract, the airline is in mediated negotiations to do so.
Plus, the airline is beginning expedited contract negotiations more than a year early with the machinists union representing nearly 30,000 workers, including baggage handlers, and gate and reservation agents. As an opening, United said it wouldn’t outsource the union’s jobs for the next three-plus years.
On the customer front, United ditched a $50 fee it charged anyone who sought a hardship refund on nonrefundable tickets because of a passenger death, illness or jury duty.
That’s right. It took new leadership to realize United might not want to keep $50 from a mourning family.
It wasn’t just the coffee that left a bad taste in people’s mouths under Smisek. A few million to get him out the door may turn out to be a bargain.
Aviation Pros

Filed Under: News Tagged With: Jeff Smisek, United Airlines

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