Delta has made Delta Comfort+ available for direct purchase, alongside Main Cabin and First Class. The change is effective for flights departing on or after May 16, 2016, within the U.S. and Canada.
In March 2015, Delta introduced Delta Comfort+ as the airline’s industry leading, innovative experience that offers Sky Priority boarding with dedicated overhead bin space, extra legroom, free craft beer and wine, snacks, and complimentary premium entertainment on most flights*.
Popular product will be displayed in search results for flights within the U.S. and Canada.
Delta has made Delta Comfort+ available for direct purchase, alongside Main Cabin and First Class. The change is effective for flights departing on or after May 16, 2016, within the U.S. and Canada.
In March 2015, Delta introduced Delta Comfort+ as the airline’s industry leading, innovative experience that offers Sky Priority boarding with dedicated overhead bin space, extra legroom, free craft beer and wine, snacks, and complimentary premium entertainment on most flights*.
“Everything we do starts with customers, and based on their overwhelmingly positive feedback, we have invested to make Delta Comfort+ even easier to purchase,” said Tim Mapes, Delta Senior Vice President – Marketing. “Today customers on Delta can choose from a range of flight experiences based on their particular interests, and we’ve updated the way search results display on delta.com to showcase the distinct product features that accompany each product.”
Delta Comfort+ is most easily seen when shopping for flights on delta.com and the FlyDelta mobile app. Delta is collaborating with its joint venture partner airlines to ensure customers can view availability on combined itineraries, and it’s engaged with distribution partners to allow Delta Comfort+ to be displayed and purchased through travel agents and in consumer direct shopping displays. For Delta-operated international flights, Delta Comfort+ will continue to be sold as an add-on seating option.
Over the past several years Delta has invested billions to improve its products, facilities, aircraft, operations and technology. On board, Delta has created unique travel experiences tailored to customer preferences.
“Our investments and focus on customers have made things like Wi-Fi, Delta Studio and Starbucks coffee standard across our flights. And for customers who value a more premium experience, we have options that include chef-driven menus, craft beer and priority security line access and boarding,” Mapes said. “We think this combined with our on-time, virtually cancel-free operation, customer service and transparency of product features makes Delta the right choice for customers.”
*Premium snacks available on flights over 900 miles. Starbucks, beer, wine and spirits are available on flights over 250 miles. Wi-Fi is available on most U.S. and international flights.
Delta Air Lines
Cargo only for dogs on Delta Air Lines
Delta will no longer accept pets as checked baggage, but will continue to transport allowable pets in all cabins of service except Delta One, effective March 1, 2016. Customers may also ship pets for travel within the United States as freight through Delta Cargo.
One notable exception to this new policy: Members of the military with active transfer orders will be allowed to transport a pet as checked baggage. Additionally, Delta will continue to accept service and emotional support animals that comply with federal regulations including proper documentation.
“Many of us at Delta are pet lovers and we know that they are important members of the family,” said Bill Lentsch, Senior Vice President – Airport Customer Service and Cargo Operations. “This change will ultimately ensure that we have a high-quality, consistent service for pets when their owners choose to ship them with Delta Cargo.”
Pets that are transported via Delta Cargo are monitored closely by customer service teams during their travel. While at airports, pets are handled in temperature-controlled holding areas and vans. Also, Delta Cargo enlists professional kenneling services if overnight stays are required.
With the change effective March 1, customers will be able to travel with a pet as checked baggage through Feb. 29. Also, Delta will contact customers with bookings after March 1 that are known to include pets as checked bags.
Delta Air Lines
Delta Air Lines to creates overseas subsidiary?
Delta Air Lines could potentially set up a non-US subsidiary housing its international operations and joint ventures (JVs) to reduce the amount of US taxes it pays, according to a Wall Street analyst report.
In a report issued Nov. 6 by New York-based Wolfe Research, the firm says Delta senior management has several times hinted in analyst calls that it was working on a tax strategy and Wolfe believes it will announce that plan in December.
Delta declined to comment on the report, but did confirm to ATW that it is scheduled to hold its investor day event Dec. 17, when it will outline its plans for 2016.
US airlines pay about 38% in taxes, some of the highest in industry, and it has long been a fighting ground with Congress as airlines point out that they are treated, in government tax and fee terms, like the alcohol or tobacco industries even though airlines are a major driver of GDP. By comparison, Wolfe points out that other high-quality industrial companies, like Caterpillar, only pay 27%.
Although Wolfe says in its report it has no specifics on Delta’s tax strategy plan, it cites a possibility in which the Atlanta-based carrier sets up a non-US subsidiary to house its international equity interests and JVs, and maybe some other business such as its MRO operation.
This would lead to the creation of “Delta Amsterdam, a foreign subsidiary based in the Netherlands where the corporate tax rate is 25%,” Wolfe states.
Wolfe says the Netherlands makes sense because Delta already has an overnight maintenance facility in Amsterdam and a big commercial office for JV pricing and yield management.
In this scenario, Delta would move two transatlantic JVs—one with Air France-KLM and Alitalia and one with Virgin Atlantic—into Delta Amsterdam. Then it would move its transpacific JV with Virgin Australia Airlines. Finally, Delta would move its 49% stake in Virgin Atlantic, its 9.5% stake in Brazil’s GOL, and its 3.5% stake in China Eastern into Delta Amsterdam.
Wolfe posits two other ways in which Delta might move, but seems to think the overseas subsidiary possibility most likely.
Delta has a track record under CEO Richard Anderson of doing things differently and behaving like a “normal” industry rather than like an airline in its business pursuits, The airline has bought an oil refinery in Pennsylvania, has stood against the continuance of the US Export-Import bank, has led the campaign against the three major Gulf carriers, and most recently ended its membership of the Airlines for America (A4A) lobbying organization that represents all other US major carriers.
“With Ex-Im now likely being renewed and unclear progress on the Gulf airline subsidy issue, it seems DAL has increasingly less to lose from the Hill in the event of a bold tax saving move, which may be met with displeasure from regulators,” Wolfe Research analyst Hunter Keay writes.
ATW – Air Transport World
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