RAM Royal Air Maroc forced to pay 4000$ in compensation

For the second time in just over a month, Royal Air Morocco is condemned by the Small Claims Division of the Court of Québec to pay significant compensation to one of its passengers after making him live a journey “nightmarish “.
In a judgment of 7 January, Judge Brigitte Gouin awards compensation of several thousand dollars to Abdelaziz Ouanes who bought two tickets to Tunis in June 2011. Mr. Ouanes and daughter aged 22 were then to attend a marriage, but rather have lived a long series of mishaps that began even before their departure from Montreal. The list of complaints is so long that the judge saw fit to condemn Royal Air Morocco to the tune of $ 4,000, while the amount spent for the purchase of two tickets was only $ 2,520.
Portrait of a wasted trip.
June 10, 2011
Abdelaziz Ouanes buys two tickets from a travel agency for departure to Tunis on June 29, the marriage taking place July 2.
June 19th, 2011
Mr. Ouanes comes to the travel agency to pay the balance and take possession of the tickets, but we realize that the reservation is non-existent. Royal Air Morocco has no explanation. Such as theft of 29 June is now complete, Mr. Ouanes buy two tickets for the next available flight on July 1, has to happen in Tunis in mid-morning, July 2.
July 1, 2011
Mr. Ouanes and daughter have to wait for the 1:45 check in at the Montreal-Trudeau Airport, as only three agents are available. While the flight is scheduled at 9 am, the plane is grounded, without air conditioning, to start at 11:20. Although Mr. Ouanes had booked a diabetic meal, it is nonexistent. When the plane hits the ground to stop in Casablanca, a luggage compartment opens and hand luggage falling on Mr. Ouanes which is slightly injured.
On arrival at the hotel provided by Royal Air Morocco, a little after midnight, the room is still not ready. Mr. Ouanes finally gets the key to 2h, but there is a single bed instead of the two beds requested. The man sleeps on a chair, leaving the bed to his daughter.
July 2, 2011
“It’s the rush and total disorder” at Casablanca airport. While the aircraft must take off from the door 23 at 8:15 am, passengers learn later that the rather Boarding is at the gate 25. The aircraft took off with more than six hours late, at 14h40. On arrival at Tunis, the applicant finds that one of her suitcases was damaged, but no employee of Royal Air Morocco is present at the baggage claim service.
While Mr Ouanes seeks his brother who was to lead them to the wedding, it is absent. It was later learned that Royal Air Morocco had mentioned to the man that the flight from Casablanca could be canceled. So he did not wait for travelers.
At the hearing in the Court of Québec last October, the representative of Royal Air Morocco argued that “the schedules appearing in the schedules or elsewhere indicators are approximate and are not guaranteed. They make no part of the contract of carriage. ”
Nevertheless, the judge was scathing Gouin. “In this case, no major strength was demonstrated by engine failure or other vague explanations. Royal Air Morocco is responsible for the delays that caused several consequences, including that of having deprived Mr. Ouanes the opportunity to attend a wedding of his family. ”
In December, Royal Air Morocco was sentenced to pay compensation of $ 4,000 to another folder after he had “abandoned” the passengers.
TVA Nouvelles (via Google Translate)